Terms & Conditions
Pepperoriginals.com site ('Website') is Internet based content and e-commerce portal headquartered at Pepper Cosmetics Pvt. Ltd.
Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. PEPPER ORIGINALS at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.
Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of PEPPER ORIGINALS, you agree to be bound by the Terms & Conditions.
User Account, Password, and Security
Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are 'incompetent to contract' within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited.
You will receive a username and password for your account upon completing the Website's registration process, or alternatively you can choose to browse through an existing Gmail or Facebook account by providing necessary permissions. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify PEPPER ORIGINALS of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. PEPPER ORIGINALS cannot and will not be liable for any loss or damage arising from your failure to comply with the above mentioned guidelines or maintain security of your account.
By using website, you agree not to host, display, upload, modify, publish, transmit, update or share any information that:
A. belongs to another person;
B. Infringes upon another person’s copyright, trademark, patent or other propriety rights;
C. is harmful to minors, harassing, blasphemous defamatory, obscene, invasive of another’s privacy; or
D. Impersonate another person.
By registering to our website, you agree to receive marketing and promotional communication from PEPPER ORIGINALS via SMS, WhatsApp, email, and any other form of notification(s).
Limited instances where we may share your personal information include:
When we have your consent. This includes sharing information with Facebook when you’ve chosen to link it to your PEPPER ORIGINALS account or publish your activity on PEPPER ORIGINALS to your wall.
We may employ third party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. In addition, some of the information we request may be collected by third party providers on our behalf.
If we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or PEPPER ORIGINALS; or to detect, prevent, or otherwise address fraud, security or technical issues.
We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy.
We may also share aggregated or non-personally identifiable information with our partners or others. For example, we may tell a business using PEPPER ORIGINALS how many people viewed any product or category of products or even most popular sold brand from our website, most searched colour etc.
Product use & services
The products and services available on the web Platform, and the samples, if any, that Platform may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.
It is advised that consumers with allergies should always read a product's ingredient statement before use.
Pricing and offer information
PEPPER ORIGINALS strives to provide accurate product and pricing information, however errors may occur.
Prices and availability of the products and services provided or offered on the site are subject to change without prior notice and at the sole discretion of company
Products offered as GWP (Gift with Purchase) are subjected to availability of exact variant
Company reserves all rights to withdraw any ongoing offer and/or promotion without prior notice
Payments
Mode of payment - Payments for the products available on Site may be made in the following ways:
- UPI, Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points.
- Online payments are instant payment options and recommended to ensure faster processing of your order.
- Cash On Delivery option is available for limited areas only.
All online payments are handled by authorized Payment Gateways considering transaction security measures mandated by RBI and other regulatory authorities. PEPPER ORIGINALS is not responsible for any breach of information, or inappropriate transactions.
Shipping/Delivery policy
Confirmed orders will be shipped within 24 to 48 working hours. Once shipped, they'll be delivered to you within 5--7 working days. Estimated delivery time may change due to the customer’s geographical location, shipping destination, product availability and courier partner’s delivery time & location.
In case of one or more defective products in your order, please register a single complaint as the return/replacement will be arranged only once.
Customers are advised not to accept tampered or damaged shipments.
Cancellation of unusual orders
There may be certain orders that PEPPER ORIGINALS cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance department or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to ship your order.
Refunds for cancelation of unusual orders
Refunds are processed in a maximum of 3 to 5 working days from the date on which PEPPERORIGINALS.com cancels the order. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. In the case of Cash-on-Delivery order, a refund cheque will be deposited in your bank account in favour of the “Billing Name” used while placing the order or an NEFT transfer will be attempted. Please note that Cash-on-Delivery charges (if applicable) are not refundable.
Privacy Policy
This Privacy Policy outlines Pepper Cosmetics Private Limited’s approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.
By visiting the platform (Website referred to as “Platform”) or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws .
We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.
Throughout this document, “we”, “us”, “our”, “ours” refer to PEPPER COSMETICS PRIVATE LIMITED. Wherever we have said ‘you’ or ‘your’, this means YOU
WHO WE ARE
PEPPER COSMETICS PRIVATE LIMITED is a company incorporated and registered under the provisions of the Companies Act, 2013 and having its registered office at Indiqube Gamma, 4th Floor, Marathahalli, Kadubeesanahalli, Outer Ring Road Bangalore - 560103. Pepper Cosmetics Private Limited is engaged in the business of facilitating selling, marketing and retailing cosmetic and beauty products (“Business”) through its website developed and owned by Pepper Cosmetics Private Limited or offline stores / events to conduct its Business.
ROLES WE PLAY
We play the role of a Data Controller when we collect and process Personal Data about you.
We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller
OUR COMMITMENT
We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations
PERSONAL INFORMATION GATHERED BY PEPPER COSMETICS PVT LTD
The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the website, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with PEPPER ORIGINALS, and generally maintain your accounts with us. We also use this information to customize your experience and improve PEPPER ORIGINALS
INFORMATION YOU GIVE US:
We receive and store any information you provide while using PEPPER ORIGINALS, or give us in any other way. You can choose not to provide certain information, but then you might not be able to use PEPPER ORIGINALS. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you
INFORMATION WE COLLECT ABOUT YOU:
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
INFORMATION FROM OTHER SOURCES:
We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
CATEGORIES OF PERSONAL DATA
Categories of Personal Data collected and processed by us are as follows;
Demographic & Identity data
Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture
Open data and public records such as information about YOU that is openly available on the internet
Details such as Transaction amount, Bank Name, Card Type, Card number.
Online Identifiers and other Technical Data
Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet
Communications details such as the Metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages and calls
Usage data details such as data about how you use our website or web-based properties, pages viewed, etc.
CONSENT
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
PURPOSES OF GATHERING YOUR PERSONAL DATA
We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:
PURCHASE AND DELIVERY OF PRODUCTS AND SERVICES
We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
PROVIDE, TROUBLESHOOT, AND IMPROVE PEPPER ORIGINALS
We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the PEPPER ORIGINALS.
RECOMMENDATIONS AND PERSONALIZATION
We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with PEPPER ORIGINALS.
COMMUNICATE WITH YOU
We use your personal information to communicate with you in relation to PEPPER ORIGINALS via different channels (e.g., by phone, e-mail, chat).
ADVERTISING
We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
LAWFUL BASES OF PROCESSING YOUR PERSONAL DATA
We are permitted to process your Personal Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases:
You have explicitly agreed to us processing your Personal Data for a specific reason
The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you
The processing is necessary to be in compliance with our Legal Obligations
The processing is necessary for the purposes of a legitimate interest (“Legitimate Interest”) pursued by us, such as
To provide services to you,
To evaluate, develop or improve our products and services
Where the processing is based on your consent, you have a right to withdraw your consent at any time. You may withdraw consent by contacting us. Upon receipt of your written request to withdraw your consent, consequences of withdrawal will be communicated to you and, upon your agreement, your request for withdrawal will be processed.
COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES
Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. These are used to make Websites work, or work more efficiently, as well as to provide information to the owners of the website.
We use cookies, permissions and other trackers in our website, web-based properties that are used to collect and process data about you so we can provide you a better online experience as well as improve our services
PERSONAL DATA DISCLOSURE
PEPPER ORIGINALS web contains third party cookies that collect personally identifiable information (PII). They use this information to better target users or provide elements of our products & services on behalf of us. These third party sites have separate and independent privacy policies.
Reasons for disclosing your Personal Data to other parties:
We may disclose your Personal Data to others where it is lawful to do so including where we or they:
Need to provide you with products or services
Where you have initiated a payment
Have a legal obligation to do so, e.g. to assist with detecting and preventing fraud,
Have requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests
Have a legitimate business reason for doing so
Want to send you information and promotional material regarding our products and services,
Have asked you for your consent to share it, and you’ve agreed
Improve your online experience for using our product.
To whom your Personal Data may be disclosed:
We may disclose your Personal Data for the above purposes to other parties including:
Other group companies and any subcontractors, agents or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors and officers)
Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities
Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Data as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals
Overseas regulators
Anybody else that we’ve been instructed to share your Personal Data with by you
DATA SECURITY
We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our website, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Data in line with our policies.
RETENTION AND DISPOSAL OF DATA
We keep the Personal Data we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Personal Data for those purposes and will make sure that your Privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Data that is no longer needed, within the overall data retention limit of 180 days.
NOTIFICATION OF CHANGES
We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.
How the user may request that the data be deleted
If you have consented to the collection, use and/or disclosure of your Personal and Sensitive Information as identified in this Policy, you can access, amend, alter or require deletion of your information partially or fully by contacting us at 4U@PEPPERORIGINALS.com
Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Ms. Shailja Baranwal
PEPPER ORIGINALS
Chief Executive Officer & Head of Customer Delight
4U@PEPPERORIGINALS.com
Phone: +91-886-757-8005
Time: Mon - Fri (9:00 am to 6:00 pm)
Address : Indiqube Gamma, 4th Floor, Marathahalli, Kadubeesanahalli, Outer Ring Road, Bangalore - 560103.
Copyright and Intellectual Property
All information displayed, transmitted or carried on PEPPERORIGINALS.com is protected by copyright and other intellectual property laws. This site is designed, updated and maintained independently by PEPPER ORIGINALS. You should not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, perform, display or in any way commercially exploit any of the content at PEPPERORIGINALS.com.
If you have any questions regarding these Terms and Conditions, please email us at 4U@PEPPER ORIGINALS.com
Terms and Conditions for FAQs-
- Offer valid on select products.
- Cannot be clubbed with another offer.
- Complimentary gifts (GWP) will not be applicable with this offer.
- Offer is applicable only on specific collection page.
- IMP: While products listed under our clearance section are perfectly safe for usage they maybe within 12 months of the expiry of the recommended shelf life. You are requested to factor in the same while planning your purchase. Thank you for shopping with us!